Dolly's Dream

I'll start by saying the location for this property is perfect if you plan to visit Dollywood, as it's in a neighborhood directly across from the park entrance. It's also a spacious property with lots of room if you're planning to bring the whole family. But that's about the end of the positives from our trip. The house is BADLY in need of TLC and thorough cleaning. The kitchen sink leaked and completely stained the cabinet underneath. The dishes and glasses were all dirty like they hadn't been washed. The AC was out the entire time we were there (in late May), and the ceiling fan in the master bedroom was broken. There was a big leak in the downstairs bathroom, and the shower downstairs was unusable. Most frustrating was the hot tub, which was covered in sand/soot and too disgusting to use. The main reason I even booked here was the hot tub, so this was a bummer. I told the property owner about our issues during our stay, and no relief or refund was offered.

When we arrived, the furniture in the pictures was nothing like the furniture in the actual cabin. The bathtub in the downstairs bathroom was filthy. The upstairs master bathroom had a roach in the tub. There was wifi but we were not provided with a WiFi password. There was hair all over our towels and rags. The pool table was torn and the arcade system wouldn’t work. The cabin was not safe. There were hardly any blinds in the cabin and the ones that were in the cabin were broken. The downstairs door had gaps in it and would hardly lock. Lastly, the upstairs bathroom leaked water into the downstairs bathroom and flooded it.

The cabin itself was OK. Although the photos on the listing are obviously several years old. The “private theater” listed was not at all- listing showed a big sectional with a large rug set up for a family to enjoy. There was a single couch that would maybe seat 3 and no rug. The floor in the game room was in such I’ll repair it was a fall hazard. The bed listing was wrong there was no double over a single just a regular bunk. The hot cover was open when we arrived and it was full of debris- had it been cleaned and sanitized prior to our arrival as their listing claims they would have known this as it should have been running and ready for us. The hot tub never worked the entire time we were there. Even though we called the office each time being told the technician was on the way after the first visit I was told that they received pictures back of it operating and running by the final day they told us it was not operable on the owner would have to be contacted because of the cost of the repair. Dishwasher did not work and was dirty when we arrived it was dirty with caked detergent in it. Kitchen was not equipped at all. No cutting board, no pot holders, 1 kitchen towel was provided for a 5day stay. Cabin supposed to sleep 13 but there were only 10 dinner plates. Towels were provided only 1 per person - ladies use more than 1 towel and IF the hot tub had been in working order would have needed more. Reached out multiple times to management- no response. The Sup